If you are not completely satisfied with your purchase of the current season’s product, you may return it. Closeout and sale items sold at 40% off or more are not returnable. Return of products that are defective due to defects in manufacturing and/or workmanship will be accepted as well as fulfillment mistakes which result in the shipment of incorrect products to you will also be accepted for return.
International Orders: Because of the significant costs associated with shipping Internationally, unless the product is defective or damaged in shipment – All sales are final. If you would like to return an item, please contact us to discuss. You will be responsible for the cost to return the shipment as well as all associated customs, duty, taxes/VAT.
Domestic Orders: If you are not completely satisfied with your purchase of the current season’s product, you may return it. Closeout and sale items sold at 40% off or more are not returnable.
Unused, unworn products with tags on (where applicable) that are not closeout items can be returned within 30 days of the date of purchase (the day it was paid for). You will receive a full refund of the cost of the product less any applicable shipping charges (see below for information on shipping charges on items that were “shipped free”). Refunds will be processed as soon as the item(s) are received back at EVL Ski Company LLC and have been inspected to confirm they meet our return criteria. Items returned must be back in our store within 30 days of purchase. Returns received after 30 days will be subject to a 10% restocking fee.
For all orders – items that qualify for free shipping will carry with them a non-refundable shipping charge equal to our shipping and handling cost to ship the product to you. Customers will be responsible for any shipping charges associated with returning an order. Returns of items that were shipped internationally are accepted but we highly discourage it, it is very costly and the customer must pay any applicable duties, tariffs and/or VAT whether they keep the product or not. If the duties and/or VAT is refused and we need to pay it in order to receive the product back – the refund to the customer on the original sale will be reduced by that amount.
As a service to our customers, we offer many different payment methods. There are certain extenuating circumstances beyond our control where the payment processing company will assess a fee for a credit/refund after a certain amount of time has transpired (ie: PayPal charges us to refund money to a customer after 60 days). If this should happen, any additional charges will be deducted from the customer’s refund.
All returns must be accompanied by a Return Merchandise Authorization (RMA) issued by EVL Ski Company LLC. This RA# should be clearly written on the outside of the box.
To request an RMA please email [email protected].
Please include the following information in your request:
•Your name, address, phone and email address
•Description of the item(s), including product codes if available
•Reason(s) for the return
•What you would like us to do (refund, exchange, etc.)
Once you have received your RMA#, then follow these steps:
•Write the RMA number on the outside of the box near the address label (ex: RMA # 39).
•Return the item within 30 days of purchase.
Once the package is received in good condition we will process as per your instructions (send the replacement item out, refund, etc.)
Returns via UPS or FedEx should be shipped to:
6753 Poverty Hill Road
Ellicottville, NY 14731
If you have questions regarding our return policies, please contact us at [email protected].